Certified by Post Office Travel Money • May 24, 2026
Monday9:00 AM - 5:30 PM
Tuesday9:00 AM - 5:30 PM
Wednesday9:00 AM - 5:30 PM
Thursday9:00 AM - 5:30 PM
Friday9:00 AM - 5:30 PM
Saturday9:00 AM - 5:30 PM
SundayClosed
Frequently Asked Questions About Post Office Travel Money
Do I need to bring identification if I'm buying or exchanging currency in a branch?
If you are buying currency and paying by card then you will need to bring one of the following;
Valid passport
Valid UK or EEA photocard driving licence
EEA identity card
We cannot accept anything other than one of these documents. We may also ask for ID for some cash transactions and we may need to verify your identity electronically while you are at the counter (this is not a credit check). You will need to have a permanent UK residential address in order for us to be able to do this. We will not be able to proceed with the transaction if we cannot verify your identity.
What currencies can i load onto a Post Office Travel Money Card?
You can load any of the following currencies on to your card. The card can hold up to 22 currencies at once, but they can only be loaded one at a time:
Euro, US dollars, Australian dollars, Canadian dollars, New Zealand dollars, Thai baht, UAE dirham, Turkish lira, South African rand, Swiss francs, Polish zloty, pounds Sterling, Chinese yuan, Czech koruna, Danish kroner, Hong Kong dollar, Hungarian forint, Japanese yen, Norwegian krone, Saudi riyal, Singapore dollar or Swedish krona.
Where is Post Office Travel Money located?
Post Office Travel Money is located at 140-142 Gracechurch Shopping Centre, The Parade, Sutton Coldfield, West Midlands, B72 1PH, UK.
What are the opening hours of Post Office Travel Money?
They are open Monday to Saturday from 9:00 AM to 5:30 PM and closed on Sundays.
What payment methods can I use at Post Office Travel Money?
You can pay using American Express, Android Pay, Apple Pay, cash, Maestro, Mastercard, and Visa.
What currencies are available to load onto a Post Office Travel Money Card?
You can load up to 22 currencies including Euro, US Dollars, Australian Dollars, Canadian Dollars, Thai Baht, South African Rand, and others one at a time.
Do I need to bring identification when buying or exchanging currency?
If paying by card, you must bring a valid passport, UK or EEA photocard driving licence, or EEA identity card. Some cash transactions may also require ID verification.
Does Post Office Travel Money offer any guarantees or refund policies?
Yes, they offer a Travel Money Refund Guarantee where they will refund your currency within 28 days if your trip is cancelled.
Can I order travel money online or via an app?
Yes, you can order travel money online at their website or use their 'Post Office Travel' app available on Apple App Store and Google Play.
What nearby services can I find around Post Office Travel Money?
Nearby services include Western Union for transfers, Sutton Coldfield Post Office, and retailers like M&S, Boots, and Virgin Holidays travel agents.
Are there any nearby attractions where I can spend time before or after visiting Post Office Travel Money?
Yes, you can visit Sutton Park, a local park, or enjoy dining at nearby restaurants like Caffe Botanico and Tokin Tea.
How can I use nearby mobile phone stores while visiting Post Office Travel Money?
You can visit nearby mobile stores like EE and Three for telecommunications and device support, convenient if you need travel communication services.
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